Good with outstanding areas of practice

In March this year we had our first Care Quality Commission (CQC) inspection since our hospice building was opened in 2018.

We are pleased to tell you that the CQC published its inspection report in May and rated our children’s hospice service as GOOD. The inspectors also identified some outstanding areas of practice, including:

  • There was a strong family centred culture where families, as well as the children and young people within the hospice’s care were supported.
  • Staff were focussed on the needs of the whole family and took action to address these needs in a way that was flexible, and person centred,
  • Service leaders welcomed challenge and had developed an open and transparent culture at all levels.
  • Staff went the extra mile in their care and were committed to find ways to make a difference to children, young people, and their families.
  • Staff got to know children, young people and their families as individuals, and built up a strong rapport with them to enable innovative care.
  • The links with local NHS both in terms of increasing awareness of the service and enabling staff to maintain clinical competencies in skills not often practiced in the hospice setting was outstanding.

The full CQC report can viewed here: https://www.cqc.org.uk/location/1-3969537495 

CQC

 

Need our help?

The word hospice should not seem scary and getting support from us doesn’t have to mean a child’s death is imminent. Helping to enrich the lives of the children and their families is at the heart of our service, our end of life and bereavement support is just a part of what we do.

Our children’s hospice service covers the whole of Berkshire and into surrounding counties. If you think your child may be eligible for our services, please do get in touch.

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Last week we had the pleasure of welcoming the Mayor of the Royal Borough of Windsor & Maidenhead, Cllr Christine Bateson, to our children’s hospice in Maidenhead.

It was a wonderful opportunity to show her our amazing state-of-the-art facilities and talk about the vital support we give to local children and their families, all made possible by donations and fundraising.

There are many misconceptions about what children’s hospice care is all about. Not many people understand the all-encompassing care that children’s hospice services like ours provide to children with life-limiting and life-threatening conditions, and their families. As well as the specialist clinical care, our holistic and bespoke approach aims to provide the best possible support for each child and family. This includes support such as much-needed respite, specialist play for children and their siblings, symptom management, family support services, end of life care and bereavement support. As well as at our children’s hospice in Maidenhead, Alexander’s Care Team provides support in the family home and the community, including hospitals and schools.

With facilities at our hospice such as a hydrotherapy pool, sensory room and accessible playground, we offer opportunities for children and their siblings to experience fun, joy and adventures, and help families make precious memories for as long as they have. For some of these children and their families, we will support them for many years, for others it may be a shorter period of time.

During the visit, our CEO Fiona introduced the mayor to our some of our wonderful volunteers and members of Alexander’s Care Team. However, we think it was Thomas and Keanu’s big smiles that definitely proved to be the highlight of the visit!

#royalboroughofwindsorandmaidenhead #childrenshospicecare #specialistcare #localcharity #lifeatourhospice
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We were very grateful to receive a donation of amazing mental health awareness self-care packages from Charlotte, founder of a lovely local small business called MindFill. They work with a range of clients to curate beautiful and bespoke branded care packages to help with employee wellness.

Thank you for thinking of us, what a lovely treat!
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Inspected and rated Good by Care Quality commission
Registered with Fundraising Regulator
Alexander Devine Children’s Hospice Service is the operating name of Alexander Devine Children’s Cancer Trust. A company limited by guarantee registered in England and Wales No. 5757493

Copyright © 2019 Alexander Devine Children's Hospice Service. UK Registered Charity No. 1118947.